Home   Product Search   Site Map   Checkout   Track Your Order
Terms and Conditions


Warranty Policy:
All Cowboy Action Leather products by Lassiter are made to the highest standards of the leather craft.  Every item is warranted to be free from defects at time of delivery.  All items should be inspected at delivery to insure condition.  Any product that is defective will be replaced upon request.

Color Policy:
Exact shades of color are difficult as each hide has its own characteristics and each person sees color uniquely.  We will make every attempt to meet your request and insure your satisfaction.

Return Policy:
Any product defective at delivery can be returned for an exchange or refund within 5 days.
Any incorrectly shipped product in good condition may be returned for an exchange or refund within 5 days.
Correct product in good condition may be exchanged within 5 days but new shipping costs will apply.

Shipping & Handling:
In most instances, products are shipped within one to two weeks, but can take up to four weeks depending on order volume.  Special orders or requests take a little longer but will be communicated to you via e-mail.  Shipping and Handling costs are based on cost of product to be shipped.
Most small products are shipped via USPS, first class mail with insurance.  Large or heavy items are shipped via UPS with insurance.

Back Orders:
Products not in stock will be communicated via e-mail and given an estimated time of delivery.

Damaged Goods:
Large priced orders are shipped with insurance.  Any product damaged in shipment should be handled with the shipping facility.

Privacy Policy:
All information collected from our customers is kept strictly private.  We will not sell or give your name, phone number, e-mail address, payment information, or any other detail to any outside source.  All information is for our use in providing you with great service, communication, and handling your account.

Payment Policy:
Credit Cards or PayPal are preferred methods of payment.  We do accept checks but a $35 fee will be assessed for returned checks.

Copyright © Cowboy Action Leather San Antonio, Texas